Privacy Policy

TukTuk Mania, operated by S P P (Pty) Ltd T/A TukTuk Mania, recognises the importance of safeguarding your personal information. This privacy policy elucidates how TukTuk Mania protects your privacy and outlines the collection, usage, and disclosure of personal information.

This policy pertains to personal information retained by us in Sri Lanka, Austria, Germany, Dubai, and potentially other countries where our offices are situated.

Please note that this policy does not extend to the handling of personal information concerning staff and job applicants. Kindly contact us if you require further details regarding our handling of such information.

We recommend that you carefully peruse this privacy policy and retain it for future reference.

About TukTuk Mania

TukTuk Mania S P P (Pty) Ltd T/A TukTuk Mania BRN CV094749 is an online platform facilitating the connection between customers seeking to self-drive a tuktuk and local owners willing to rent their tuktuks.

For the purposes of this Policy, “TukTuk Mania”, “we”, “us”, or “our” refers to S P P (Pty) Ltd T/A TukTuk Mania.

What personal information does TukTuk Mania collect about me, and how is it collected?

When you engage our services for renting a vehicle, TukTuk Mania may require certain information from you. The specifics of information collected depend on the service utilised. This may include:

• Name
• Address
• Contact telephone number(s)
• Contact facsimile number(s)
• Date of birth
• Driver’s licence number
• Car preference
• Debit or credit card number and expiry date
• Email address
• Transaction and communication history with us
• Additionally, we record information regarding the pickup and return location, date, and time of the vehicle.

The method of information collection varies based on the service usage. We may directly collect information through various channels such as telephone, fax, email, in-person interactions, application forms, or our online platform. Information may also be gathered indirectly through representatives, travel agents, corporate programs, or partner programs. We may utilise electronic tools to monitor vehicle location, usage, and servicing details.

While you have the option to withhold certain personal details, doing so may impact our ability to provide services or limit the service quality.

The Use of Cookies

TukTuk Mania may deploy cookies when you visit our website. Cookies enhance website functionality and improve your online experience. We do not collect personal information through cookies unless mandated by law.

Persistent cookies track accessed pages and provide personalized features. Session cookies aid in customer identification for secure access to rental records.

We may permit third parties, such as Google Analytics, to collect statistical data using persistent cookies. However, these cookies do not identify you personally and are solely used for site effectiveness measurement.

How is my personal information used or disclosed by TukTuk Mania?

TukTuk Mania is committed to ensuring a seamless rental experience and fostering lasting relationships with customers. To deliver the expected level of service, we may utilize and disclose your personal information to:

• Provide requested services
• Administer services effectively
• Research, develop, manage, protect, and enhance services and vehicles
• Communicate regarding your vehicle, safety, and other relevant matters
• Investigate, prevent, and address fraud, unlawful activity, and agreement breaches
• Conduct customer satisfaction surveys and communicate service improvements
• Maintain and enhance software and business systems

We may disclose your personal information to:

• Program partners, if you are a member of their frequent traveller program and have requested transmission of rental agreement details
• Contracted service providers, including market research and mail services
• Debit and credit card providers, banks, and credit reporting agencies
• Debt collection agencies in case of payment default
• Government, regulatory, and law enforcement agencies, as required by law
• Use or disclosure for direct marketing purposes

TukTuk Mania may employ your personal information to offer products and services provided by TukTuk Mania or participating partner companies. You may receive such offers via email, telephone, fax, or other communication channels until you opt out.

Payment Default

In case of default in payment, we may provide information about you to a credit reporting body for recording the default. This information may be shared with other credit providers for assessment purposes.

How does TukTuk Mania protect my information?

We implement reasonable measures to safeguard personal information from misuse, loss, unauthorised access, modification, or disclosure, whether stored electronically or in hard copy. However, no internet data transmission can be guaranteed 100% secure. While using our website or email for submitting personal information, we cannot ensure or warrant its security until received by us.

Can I access personal information held by TukTuk Mania?

Yes, you may access your personal information held by us, subject to certain exceptions. Access is generally provided without charge unless substantial information retrieval is required, in which case reasonable costs may apply.

Inform us of updates to your personal information or preferences

If you believe any information we hold about you is outdated or incomplete, kindly inform us. We endeavour to maintain current and accurate information but appreciate updates from you.

Who can I contact for further information?

For queries regarding personal information handling or concerns about its inappropriate handling, contact us via email at: [email protected]

Changes to this Policy

This privacy policy outlines our current personal information management practices and supersedes previously published policies. We reserve the right to amend this policy at any time. For the latest policy version, please contact TukTuk Mania.